Terms of Use
Last updated: 14 September 2026.
What BillHelper is
BillHelper reads your electricity bill and estimates what the same usage would cost on other publicly available plans, using pricing retailers publish under the Consumer Data Right (CDR). It's a comparison and information service.
Estimates, not guarantees
All figures are estimates based on the usage shown on one bill and retailers' published pricing. They exclude one-off fees and concessions, may differ from your actual future bills, and are not financial advice or a guarantee of savings. Every material assumption we make is shown with your result. You are responsible for checking a plan's full terms with the retailer before switching.
Ranking independence
Plans are ranked by estimated annual cost for your usage. Referral fees never affect ranking — the cheapest eligible plan is always shown first, whether or not it pays us.
Market coverage
BillHelper does not compare every electricity retailer or every plan in the Australian market. We compare against generally available residential plans published under the Consumer Data Right, refreshed regularly — the results page always states when our data was last updated. A retailer may publish plans we don't yet ingest, may not publish under the CDR at all, or may offer plans only through a sales channel we don't have visibility into (for example, a phone-only or door-to-door offer). Some plans we do compare are restricted by postcode, network, meter type, or membership of a specific card or program, so not every plan we show you will end up being available once you contact the retailer to switch. Plan pricing and availability changes at any time at the retailer's discretion, and a plan shown in your results may no longer be on offer by the time you act on it — always confirm current pricing and terms with the retailer before switching.
Exit fees and switching costs
Our savings estimates compare ongoing plan costs only. They do not account for early exit fees, contract break costs, or other switching costs your current retailer may charge — check your existing plan's terms, or ask your current retailer, before switching.
BillHelper Watch
BillHelper Watch is an optional, paid add-on (currently priced at $79/year) that re-checks the market against your usage profile after your initial comparison, and lets you know when a materially better plan becomes available. The free comparison described above remains free either way — Watch is never required, and declining it doesn't affect the result you already received.
Watch is not yet available to purchase. If you register your interest, we hold your email only so we can invite you when it opens — no payment is taken and no monitoring is performed at registration. Once Watch launches, its specific subscription terms, including billing, renewal and how to cancel, will be presented and must be accepted before any charge is made, and this page will be updated to reflect them.
BillHelper membership
BillHelper membership (offered on our home page, billhelper.com.au) is a paid, ongoing service in which BillHelper shops your electricity deal for you: we read the bill you send us, compare your current plan against the generally available plans described under "Market coverage", tell you where a worthwhile better-value plan is available, send you to that plan's page so you can switch with the retailer yourself, and keep checking your deal afterwards. BillHelper does not submit switches on your behalf.
- Price and billing: the membership fee is shown on our home page and at checkout (currently $11 per month) and is billed in advance each month by Stripe, our payment processor, until you cancel. Prices may change with notice before your next billing period.
- Cancelling: you can cancel at any time from your membership page ("Manage or cancel membership") or by emailing hello@billhelper.com.au. Cancelling stops future charges at the end of the current billing period. Fees already paid are not refunded, except under the 30-Day BillHelper Savings Guarantee below or where the Australian Consumer Law requires it.
- Your approval is always required: BillHelper never changes your electricity plan, submits an application to a retailer, or shares your details with a retailer without your review and approval of that specific switch. The retailer's own terms, including any identity checks and cooling-off rights, apply to the switch itself.
- No guarantee of savings: the service compares available plans and estimates costs as described above. We do not guarantee that a better-value plan exists for your usage, that a switch will proceed, or a particular saving. Where your current plan is already competitive we will say so, and the membership continues as monitoring. What we do promise is the 30-Day BillHelper Savings Guarantee below.
- Coverage and timing: "Market coverage" above applies to the membership too. Some areas (for example, parts of Western Australia and the Northern Territory) have no retail competition, in which case we will tell you and you may cancel. Reviews are carried out by BillHelper staff and may take several business days. Whether a switch proceeds, and how long it takes, is between you and the retailer.
30-Day BillHelper Savings Guarantee
- What we promise. If, within your first 30 days of membership, BillHelper cannot identify a qualifying estimated annual saving for your electricity account, we will refund every membership fee you have paid us.
- Qualifying saving. A "qualifying estimated annual saving" is our estimate, based on the usage shown on the bill you provide and retailers' published pricing for generally available residential plans, that a plan you are eligible for would cost less over a year than your current plan by more than a full year of BillHelper membership at the price you pay (currently $11 per month, so more than $132 a year). Estimates carry the same assumptions and limits set out under "Estimates, not guarantees", "Market coverage" and "Exit fees and switching costs". The guarantee is met when we identify a qualifying saving; it does not depend on whether you go ahead with the switch.
- When the 30 days start. On the date of your first membership payment.
- What you need to do. Provide a valid, complete residential electricity bill for the account (every page, not a reminder or overdue notice) and any information we reasonably ask for to assess it. While we cannot assess your account because that information has not been provided, the 30 days are paused; they run from the day we receive what we need.
- How to claim. Email hello@billhelper.com.au from your membership email address at any time up to 30 days after your first 30 days end. We confirm within 5 business days and refund to the payment method you used, through Stripe, our payment processor, usually within 10 business days.
- What is refunded. Every membership fee you have paid up to the date we accept your claim. Your membership ends when the refund is made, unless you tell us you would rather keep it.
- Not a change-of-mind refund. Where we identify a qualifying saving, membership fees are not refundable under this guarantee, even if you choose not to switch. You can still cancel at any time as described above.
- Your rights. Nothing in this guarantee limits or replaces your rights under the Australian Consumer Law, which apply in addition to it.
Acceptable use
Upload only bills you're entitled to share. Don't attempt to disrupt, reverse-engineer, or bulk-scrape the service.
Liability
To the extent permitted by law (including the Australian Consumer Law, whose consumer guarantees are not excluded), we're not liable for decisions made on the basis of estimates, or for the acts of retailers you switch to.