Privacy Policy

Last updated: 16 August 2026.

BillHelper ("we") compares your electricity bill against published plan pricing. This policy describes exactly what we do with your information, and it is written to match how the service actually works.

Your uploaded bill

Your bill is processed to read the plan details and usage needed for a comparison, and the uploaded file is then deleted from our servers. The results page confirms deletion only after it has actually happened. We do not build a copy library of customer bills.

What we keep

• Comparison details: your retailer, plan name, rates, usage, postcode and state, and the comparison results — so your results page works and so we can operate and improve the service.
• Not kept: your name, street address, National Metering Identifier (NMI) and account number are shown to you once for checking and are removed before anything is stored.
• Email (optional): collected only if you choose to give it — to remind you to come back and check a bill, to register interest in BillHelper Watch (see below) so we can notify you when it opens, or once Watch is active, to tell you when a materially better plan appears for your usage — no newsletters, and every email includes a working unsubscribe.
• Interests (optional): topics you tick (e.g. solar, batteries) so we can follow up only on what you asked about.
• Usage analytics: which steps of the service are used, and the ad campaign that brought you here (UTM parameters).
• Google Analytics and Meta Pixel: we use these to measure which of our ads work and how the service is used. They set cookies and receive standard web signals (pages viewed, funnel steps taken) — they never receive your bill, its contents, your email address, or anything read from your bill. You can limit ad tracking in your browser settings, at adssettings.google.com, and in your Facebook ad preferences.
• Microsoft Clarity: we use Clarity to record anonymised session behaviour — clicks, scrolls and mouse movement — so we can see where visitors get stuck and improve the service. Clarity masks text typed into form fields by default and never receives your uploaded bill file. It sets its own cookies; see Microsoft's Clarity documentation for details.

BillHelper Watch

BillHelper Watch is an optional paid monitoring add-on that isn't available yet. Registering your interest only stores your email, so we can tell you when it opens — we don't collect any payment details, and no monitoring is performed until you actively subscribe once it launches. When Watch goes live, we'll update this policy to name the payment processor used and describe what subscription information is collected.

BillHelper membership (the "we do it for you" service at /v4)

If you join BillHelper as a paying member, the rules above change in three specific ways, because servicing a membership needs more than a one-off comparison:

• Payment: your membership is billed by Stripe, our payment processor. Your card details are entered on Stripe's secure checkout and never reach our servers. We keep your Stripe customer and subscription identifiers, your email, and the name (and phone number, if asked for) you enter at checkout, so we can contact you about your membership and your switch.
• Your bill is kept while you're a member: unlike the free comparison, the bill you upload as a member is stored securely for as long as your membership is active, because preparing a switch needs the account details printed on it. It is used only to compare your deal and to prepare a switch you have approved. It is deleted 30 days after your membership ends. You can ask us to delete it sooner at any time.
• Nothing is submitted without you: we never pass your details to a retailer or submit a switch until you have reviewed and approved it.
• Your approval is recorded: when you ask us to prepare a switch and when you approve one, we keep a record of the date and time, the retailer, plan and figures you were shown, the exact wording on the screen, and your IP address and browser. This is evidence of your instruction to us and is kept even after your membership ends. It is never used for marketing.
• When you cancel: 30 days after your membership ends we delete your retained bill and your phone number and disable your member access. We keep your email address and payment references (for billing and dispute records) and the approval records described above.

Checking your bill before you join (/v5)

On some pages we show you a preliminary check of your bill before asking you to join. Uploading your bill on one of these pages is how you agree to this — the page discloses it directly next to the upload button, and choosing and submitting your bill file is your agreement. We then hold your uploaded bill (the file itself, not just the extracted figures) for up to 48 hours while you decide whether to become a member. If you join within that time, it becomes the bill on your membership record, kept exactly as described above. If you don't join, we delete it automatically after 48 hours — you don't need to ask. The preliminary figures you're shown at this stage are estimates only, are never a substitute for the human/AI-verified recommendation members receive, and are never sent to advertising or analytics services.

Who processes your data

Bill reading uses Anthropic's Claude API as a processing service. Membership payments are processed by Stripe. Our application and database are hosted on Render. We do not sell personal information, and we do not share your details with electricity retailers unless you choose to follow a referral link — what happens on a retailer's own site is governed by their privacy policy.

Referral fees

Some retailers pay us a referral fee if you switch through our links. This never affects ranking.

Your rights

We handle personal information in accordance with the Australian Privacy Principles. You can ask us to access, correct or delete your information, or unsubscribe at any time: hello@billhelper.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).